Dec 04

There seems to be a long-standing bug with Apple mail that when you go to print an email message you can get stuck on a window that says “Generating content to print”.

This was fixed on my computer by unselecting the ‘Load remote content in messages’ option under Mail: Preferences: Viewing.

Generating content to print


For some reason Apple mail doesn’t seem to be able to print images properly that are loaded from a remote server.

24 Responses to “Apple mail stuck on “Generating Content to Print””

  1. Yuri says:

    Thank you!

  2. Jim says:

    That’s hardly a solution if you actually need to print the remote content. Hard to believe that something as simple as an email with remote images would cause Mail to break. I eventually got around it by using a webmail interface to print my mail, but that’s a sucky solution.

  3. Sharon DiSpirito says:

    THANK YOU!!!

  4. Mark says:

    This worked for me. Thanks.

  5. Joe says:

    That worked. Thanks.

  6. Nan says:

    Thank you!!!!

  7. Susan says:

    THANK YOU!!!!

  8. Vincent says:

    Worked. Thanks

  9. Suzanne says:

    Unselecting that box Worked for me too!

  10. Strawdon says:

    Works! Would never have found it myself!

  11. Norm says:

    Thanks! Worked for me too. Remarkable that still in 2021 this is a problem. They can fly a chopper on Mars, but Apple gets hung up on this… ¯\_(?)_/¯

  12. susan says:

    2 years of cursing, damning and anger.
    I’ll never be forgiven.
    But it is now pure bliss.Thank you.

  13. Charl says:

    I bought a MacBook Pro in 2019. Never had this problem until last week, now I can’t print any emails from Gmail unless I deselect Load remote images. I have had Macs since 2012 and this is the very first time this has ever happened. When I google this I realise it’s a long standing problem. There has to be another solution other than having to print emails with no remote images. This deletes half the email. I am trying to print a receipt and the Company’s logo is included in the remote images. Really doesn’t help.

  14. Muriel Harvey says:

    Me Too! I have had Macs forever, but this new update SUCKS!

  15. Dorelle says:

    Yeay, I never would have found this intuitively, but what a relief, it worked.
    Thank you

  16. William says:

    Thanks, this worked. What I found was that after turning off the “Load remote content…” selection and printing an email (which then lacked the images), I was able to turn that selection on again, and print the same message just fine, images included.

    So try just turning the “Load remote content..” off, then on!

    • BSquared says:

      Turning it off worked as described. Turning it back on again, I was able to print the document (a Costco rewards certificate), but it took quite a long time for the “Generating content to print…” to bring up the print dialog, and although I could save the image as a PDF, I had to hit “cancel” in the “Generating content to print…” window after saving, in order to get back to mail. Strange bug; not surprising it’s still around, given this odd behavior.

  17. Steve says:

    Ha, This worked for me too. One of the simplest fixes I’ve seen in a while! Thanks!

  18. Leonie says:

    Jusy started happening for me too. Turning off then on again as William said did not work for me. Not happy – surely something can be done to fix this problem. Everything has worked fine for years. In fact, I’m a Mac user from way back in the Apple 11e days.

  19. Debbie Kotchorek says:

    Our Mac does not have the
    Load remote content in messages

    Any other ideas

  20. Joan says:

    The solution listed no longer exists as an option.

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