Last month I described a bug in Apple Pages which caused Pages to place hidden color information in greyscale documents. This is fine if you are printing at home but if you take those documents to a commercial printer you will be charged at color copy rates instead of black and white. At our local Officeworks store this means paying 65 cents per page instead of 8 cents.
Today Apple support contacted me to say that they are very sorry but that this is not a bug. It is the way the software was designed. Apple Pages cannot print a greyscale document. It can only print in color. They suggested that I could put in a ‘feature request’ to request that Pages print in greyscale.
This is outrageous. Apple in its software clearly gives the impression that it is printing in greyscale. When users discover the extra costs they have been incurring this potentially opens Apple to litigation. The color selector tools in Pages are clearly misleading. Let me explain.